Terms and Refund Policy
Anetia’s Catering clients who have signed a User Agreement or Website Agreement are subject to the governing rules and terms of that agreement which supersedes any general terms and conditions stated here. Review the following terms of service before proceeding with Anetia’s Catering services. The following terms of service will apply to the agreement to provide service between Anetia’s Catering ("Company"), and the individual or business entity ("Client") identified on the quote or order for said services. Anetia’s Catering services rendered for any size of gathering or group of people constitutes services for an “Event” in these terms of service. These terms, shall hereinafter be referred to as the "Agreement" between the two above mentioned parties.
1. SERVICE RATES
Client acknowledges that they have been made adequately aware of the initial rates and fees associated with services being rendered by the Company and have received a complete description of services to be rendered. Client also acknowledges that the Company reserves the right to change the specified rates and changes from time to time. Any promotional offers made by the Company are contingent upon the Company maintaining its cost of service goals, including but not limited to rates charged by its vendors and service providers. Where possible, the Company will provide the Client with a minimum of 15 days notice of any rate changes.
In the event that a Company service is mistakenly listed at an incorrect price, Company reserves the right to refuse or cancel any requests placed for service listed at the incorrect price. Company reserves the right to refuse or cancel any such service requests whether or not the request has been confirmed and your payment processed. If your payment has already been processed for the service and your request is cancelled, Company shall issue a credit to you in the amount of the incorrect price.
Guarantee policy: Please keep Company aware of any changes in the Event attendance, whether it means attrition or increase in numbers. If attendance lessens the day of the Event, Client will be charged the final number given a week prior to the Event. Charges will be added for increase in guests.
2. PAYMENTS AND FEES
Each Event catered by Company is costed out and priced by the number of people that are estimated to attend the function, the menu theme style, and the selection of foods.
When booking in advance, Company cannot guarantee the current price due to major fluctuations in pricing from our suppliers, in the case of major variance Company will recommend an alternative product or menu.
Deposit policy: Company will provide food, service and rental items, etc., on a specific, predetermined day and time only. A service contract with Company will be valid only after it is signed by Client and Company, and a 50% deposit of the total contract has been received 30 days prior to the Event. If a 50% deposit isn’t paid within 30 days prior to the event, a $75.00 late fee will be assessed upon paying the deposit. The final food orders and remaining balance is to be paid 7 days prior to the day of the Event. Failing this condition, Company may not provide catering services on the said date. Deposit must be paid via cash or cashier's check.
Client acknowledges that the Company is under no obligation to provide services under the terms of this Agreement until all quoted deposits or required advanced payments have been paid-in-full, and Company has been able to adequately verify the validity of said payment. Any Client account that becomes past due beyond 30 days may be subject to a 10% late payment fee, and Client account may be suspended or disabled for non-payment at any time at the sole discretion of the Company.
3. REFUND POLICY
In the event Company cannot fulfill the agreed upon contract for any reason, all money given as a deposit will be returned in full to Client. Client waives any right to legal action against Company, Company owners, and/or any vendors or parties serving with or for Company.
Since Anetia’s Catering offers non-tangible, irrevocable services, we do not issue refunds once a service is rendered or rental items have been used. As a Client, you are responsible for understanding this upon agreeing to quotes for services and item rental. In the case that Client payment is made prior to services being delivered or rendered, we realize that exceptional circumstances can take place with regard to the character of the services and rental items. Therefore, we do honor requests for refund based on the following reasons:
- Non-delivery of the service due to unforeseen or emergency circumstances which prevent the delivery or rendering of the service within the agreed upon and necessary time of delivery or rendering. Claims for non-delivery must be submitted to Anetia’s Catering in writing within 7 days from the agreed upon date of service delivery or scheduled use of rental items. Otherwise, the service will be considered received and fulfilled.
- Services not as described. Such issues should be reported to Anetia’s Catering within 7 days from the agreed upon date of service delivery or scheduled use of rental items. Clear evidence must be provided proving that the service rendered is not as it is described on the quote or agreement issued between Client and Company. Claims that are based merely on the Client's expectation or wishes that were not communicated prior to service delivery are not honored. Please note that we do not bear any responsibility and therefore we do not satisfy any refund requests based on incompatibility of our services and service outputs as they may relate to any business or technical function of the Client. Fees charged for services are not dependent upon results and no specific outcome may be promised for products that clients create or use in the rental items or that clients use electronically. As a services company, we are always eager to assist you and deliver highly professional support in a timely manner and are willing to offer expertise and consultative advice where appropriate in order to maximize your results as they may relate to use of our rental items and services. You may contact us via our website, email at email@example.com, or phone at 864-534-0918 / 864-525-6619. In accordance with the above Terms and Conditions, any requests for refunds may be emailed to firstname.lastname@example.org and should include the detailed and grounded reasons why a refund is warranted.
4. SERVICE CANCELLATION
Requests to cancel services that are not made binding by a Service Agreement or Contract may be made by notifying Anetia’s Catering via email at email@example.com. All requests for service cancellation must be made a minimum of 7 days prior to the scheduled date of service or rental item use. Failure to provide notice at least 7 days prior to the aforementioned date will result in total payments being retained and non-refundable for scheduled services as quoted and agreed upon. All services scheduled less than 10 days prior to actual date of service delivery or rental items use will not be eligible for cancellation. Where services require a deposit or advanced payment, no deposit refund, prorated refund, or partial refund will be made.
5. BILLING ERRORS
Client acknowledges that the Company will make its best effort to ensure that all invoices are correctly issued. Should Client note any possible errors, Client agrees to notify Anetia’s Catering within 15 days of the issuance of the errant invoice. After 15 days, all invoices will be assumed to be correct, and no further billing adjustments will be made.
6. CREDIT CARD PAYMENTS
Invoices will be emailed to the Client prior to any credit card charges being placed. Should the Client's credit card be declined for any reason, Company will contact Client to notify them of the declined charge, and the Client will be required to provide an alternative means of payment via a different credit card, a cashier's check, or cash. All Credit Card Payments will be charged a 4.5% Convenience Fee.
Under no circumstances shall the Company be held liable for damages resulting from any interruption of service for an amount greater than the amount of the charges payable by the Client for services during the period damages occurred. Client also acknowledges that in no case will the Company be liable for damages as a result of its own negligence in excess of the charges payable by the Client for services during the period damages occurred. Client acknowledges that they make use of Company's services and facilities at their own risk.
In an attempt to provide increased value to our visitors, Company may link to sites operated by third parties. However, even if the third party is affiliated with Company, Anetia’s Catering has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Company. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Company seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
8. PERSONAL PROPERTY & RENTAL LIABILITY
If Client directs Company to use the Client’s personal property, (i.e., glassware, kitchen equipment, etc.). Company shall not be liable for any breakage or damage to, or loss of any property. Client takes full responsibility for any items rented from Company or any equipment supplied, any lost or damaged items will be replaced or Client will be billed the cost of repair to the damaged rental item(s).
9. NO LEASE IMPLIED
Client acknowledges that the Company is providing a service, and no binding lease of physical equipment or real estate is in any way implied as part of this agreement unless otherwise represented in a User Agreement signed by both Company and Client.
11. VIOLATION OF TERMS
Should Client violate any of these terms, the Company will attempt to contact the Client by email or telephone before taking any action where avoidable. However, the Company will pursue whatever action is necessary to serve its best interest in these cases, even if that should necessitate the suspension or termination of Client's services without any type of notification.
12. CONTACTING US
If you have any questions about these Terms of Service, the practices of this site, or your dealings with this site, please contact us at:
Telephone Numbers: 864-534-0918 / 864-525-6619